Refund policy
Return & Refund Policy
Last Updated: May 2026
At SHOPSPHERIC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopspheric@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopspheric@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopspheric@gmail.com.
Proof of purchase or order number must be provided.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Gift cards
Downloadable digital products
Items marked as final sale or clearance sale
Personal care products that have been opened or used
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.
After verification, we will provide either:
A replacement product, or
A full refund
at no additional cost to you.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost where applicable.
For change-of-mind returns, the customer is responsible for return shipping costs.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is caused by our error.
Order Cancellation
Orders may be cancelled within 12 hours of placement or before shipment processing begins.
Once an order has been shipped, cancellation requests cannot be guaranteed.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Information
For return or refund requests, please contact:
Email: support@shopspheric.com
Store Name : SHOPSPHERIC
